← Cavaridge AI for Service Teams---
title: Meet Cavaridge AI
status: draft
note: AI-generated first-pass transcript pending video production + SME review.
---
Welcome to Cavaridge™ Academy. In this six-minute lesson, we'll cover what
Cavaridge AI actually is, how it routes through the platform, and where Ducky
fits into your team's daily flow.
## The shape
Cavaridge AI is the umbrella for every AI-powered surface across the
platform: Studio for chat and content, document analysis, research,
report generation, and the in-product agents inside AEGIS, Cavaridge
Operations, and the rest of the suite.
You'll see Ducky everywhere. Ducky is the user-facing AI personality —
a Cavalier King Charles Spaniel with a blue hard hat. Ducky is the brand
of the experience. Behind Ducky is the **Cavaridge AI gateway**: an
internal routing layer with one master OpenRouter key and per-app
service tokens. You will never see the gateway as a user, and your apps
will never call OpenRouter directly. They call the gateway.
## Why one gateway
Three things land on a single gateway:
- **Single point of LLM cost control.** Per-tenant spend caps live in
`tenantConfig` and are enforced at the gateway. Apps don't get to
decide how much they spend on your behalf.
- **Provider failover.** If a model class degrades, the gateway routes
to a comparable alternative inside the same task class — without the
app having to know.
- **Single audit point.** Every prompt and completion is recorded in
Langfuse with tenant id, model, latency, token count, and cost. When
someone asks "why is our LLM bill high?" you have one place to look.
## What this means for your team
Three rules to internalize:
1. **You don't manage API keys.** Don't ask for an OpenRouter key, a
Claude key, or any other model-provider credential. The platform
handles this. If a feature needs more capacity, it's a `tenantConfig`
change, not a key rotation.
2. **You don't pick models.** The gateway picks. If a feature defaults
to a heavier model, that's an architectural decision in the agent —
not a user setting. Trust the routing; report regressions through
Pulse if quality drops.
3. **Ducky is the brand.** Spaniel, the gateway, and the model layer
are internal. Customer-facing copy says Cavaridge AI. Customer-facing
imagery and tone is Ducky.
## What's next
In the next module we'll work hands-on in Studio: chat with citations,
how to verify them, and what to do when output looks plausible but
isn't grounded.
Module 1 of 5
Meet Cavaridge AI
What Cavaridge AI is, how it routes through the gateway, and where Ducky fits in.
Video — pending production
Read the transcript below. Once recording is complete, the video will replace this notice.